Quality Concerns
At Biotech Molecular and Clinical Lab (BMCL), customer care is at the core of our organizational culture. We believe that total customer satisfaction is the cornerstone of our success in today’s competitive market. Our ability to adapt rapidly to technological advancements and implement reliable, state-of-the-art diagnostic techniques has fueled our growth and reputation.
We maintain a long-standing and trust-based relationship with our clients, which forms the foundation of our sustained success.
Quality Assurance and Licensures
BMCL is accredited and affiliated with the following bodies:
- Punjab Healthcare Commission (PHC)
- (ISO Certification) 9001:2015
- National External Quality Assurance Program Pakistan (NEQAPP)
- National External Quality Assessment Scheme (NEQAS)
Academic Affiliation
- COMSATS Institute of Information Technology, Islamabad, Pakistan
Quality Management Group (QMG)
The Quality Management Group (QMG) oversees the implementation and maintenance of BMCL’s Quality Management System (QMS) in compliance with national and international accreditation standards. Key objectives include:
- Compliance with ISO 9001:2015 standards.
- Allocation of adequate resources and managerial commitment to quality.
- Integration of all laboratory units under central quality management.
- Formalization of External Quality Assessment (EQA) procedures.
Quality Control (QC)
QC includes the application of methodological controls to minimize discrepancies and ensure precision and reproducibility in laboratory measurements of the same parameter.
External Quality Assessment (EQA)
EQA enables performance evaluation against peer laboratories using standardized materials provided by external bodies. BMCL participates in renowned EQA programs including:
- EQAS (External Quality Assessment Scheme)
- RIQAS (Randox International Quality Assessment Scheme)
- CAP (College of American Pathologists) Proficiency Testing
BMCL Quality Policy Statement
BMCL is committed to providing early disease detection and efficient monitoring through:
- Accurate, comprehensive, and cost-effective diagnostic services
- Utilization of advanced technologies operated by qualified personnel
- Maintaining high standards of professional ethics and patient care
User Needs and Requirements
To ensure the needs of users are met, BMCL will:
- Implement a robust Quality Management System (QMS) encompassing people, processes, and equipment.
- Define and track quality objectives aligned with user satisfaction.
- Ensure all staff understand and commit to the quality policy.
- Promote staff health, safety, and well-being.
- Uphold professionalism and ethical standards.
- Foster a culture of continuous improvement.
Compliance with Standards
BMCL complies with the ISO 9001:2015 standard and is dedicated to:
- Continuous staff training and development.
- Ensuring availability and maintenance of modern diagnostic equipment.
- Proper specimen collection, transport, and processing.
- Utilizing validated examination procedures.
- Ensuring timely, accurate, and confidential test result reporting.
- Regular user feedback collection, internal audits, and external assessments.
Reliability of Diagnostic Testing
The reliability of BMCL’s diagnostics is underpinned by advanced instrumentation and expert staff. Our facility is equipped with:
- Rotor Gene Real-Time PCR System (QIAGEN)
- Microlab 300 Chemistry Analyzer (Merck)
- Maglumi 800 Special Chemistry Analyzer (SNIBE)
- Prolyte Chemistry Analyzer
- Nihon Kohden (Hematology Analyzer)
- LAMUNO X (Immunoassay Analyzer)
- Sysmex KX21 Hematology Analyzer
- Easy Light Chemiluminescence System
- Biosafety System (Labtron UK)
National External Quality Assurance Program Pakistan (NEQAPP)
BMCL actively participates in NEQAPP, a national initiative to elevate diagnostic quality. The program aims to:
- Standardize laboratory practices across the country.
- Offer affordable, high-quality EQA programs.
- Reduce analytical errors and improve patient care outcomes.
